Citizen's Charter
Service standards and commitments
Our Pledge to You
In compliance with Republic Act No. 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018), we are committed to providing prompt, courteous, and efficient public services to all citizens.
Processing Time Standards (per ARTA)
| Transaction Type | Processing Time | Examples |
|---|---|---|
| Simple Simple Transactions | 3 Working Days | Clearances, certifications, basic inquiries |
| Complex Complex Transactions | 7 Working Days | Permits, licenses, multi-step processes |
| Technical Highly Technical Transactions | 20 Working Days | Engineering reviews, legal matters |
Your Rights as a Citizen
How to File Feedback
Online
Use our online feedback form available 24/7.
Hotline
Call 8888 (ARTA)
or local hotline
Send email to feedback@lgu.gov.ph
Walk-in
Visit the Public Assistance Desk at the Municipal Hall
ARTA Contact Center
Legal Basis
- RA 11032 - Ease of Doing Business Act of 2018
- RA 9485 - Anti-Red Tape Act of 2007
- RA 6713 - Code of Conduct and Ethical Standards for Public Officials
- EO No. 2, s. 2016 - Freedom of Information
- RA 10173 - Data Privacy Act of 2012
Zero Contact Policy
We do NOT accept:
- Cash payments outside official cashiers
- Gifts or favors of any kind
- Personal requests through unofficial channels
Report any violations to ARTA or the Office of the Ombudsman.